CUSTOMER INFORMATION PRIVACY POLICY

Article 1. General Provisions

1. To provide the best experience for users on the website of 338 TOURISM CO., LTD (hereinafter referred to as Xe Hưng Long), personal identification information or personal data of our customers will be collected, used, disclosed, and processed within the framework of user protection;

2. After reading this Privacy Policy, customers decide whether to share personal data with us. Personal data here refers to any information related to an identifiable individual. By clicking “agree,” customers acknowledge that they have read, agreed, and consented to our collection, use, and processing of Personal Data according to this Privacy Policy and/or the Terms of Use. At the same time, customers also acknowledge that all Personal Data they have provided or will provide is legitimate, accurate, and correct.

3. Xe Hưng Long may amend this Privacy Policy from time to time to reflect changes in laws and regulations, Xe Hưng Long's usage practices, System features, and/or technological advancements. We encourage customers to regularly review the Customer Information Privacy Policy on Xe Hưng Long (xehunglong.com/vn or xequangbinh.vn). Continuous updates can ensure you are aware and effectively manage your personal information.

Article 2. Privacy Policy

1. Information Collection: With the customer's consent, we may collect their Personal Data to provide our services when using the Xe Hưng Long Data System. Personal Data includes information presented as follows:

a) Basic personal information: when customers are using our System, we may require them to create an account to make reservations. The personal data collected will include, but is not limited to, the customer's name, user identification information, and login information of the email address, phone number, address, and payment methods;

b) Specific personal information: we may collect customers' Personal Data based on their use of our System, for example, details about frequent membership rights and customer reviews. We may also collect certain information from customers when they are using our System, such as geographical location, IP address, search preferences, as well as other general Internet usage data;

c) Geographical location: with the customer's consent, we may collect their Personal Data about their actual location to provide them with offers at relevant locations available on our System. We may also obtain the customer's approximate location from their IP address and GPS;

d) Log information: when customers are using our system, we may collect their data, which we call “log information.” Log information can still be collected even if customers do not create any accounts on our System. This log information may include IP address, browser type, operating system, nationality, page access location, mobile service provider, device information, and search history as well as other general Internet usage information. We use log information to provide users with a better experience when using our System;

e) Cookies and similar technologies: we may use cookies and/or similar technologies (such as web beacons, tags, scripts). Cookies are small pieces of data stored on the customer's computer or mobile device to help us track them. Like other websites, we may use cookies to provide customers with a better experience, so their computer and/or mobile device will recognize them when they use our System later. Please disable cookies if you want us to stop the cookie feature.

2. Purpose of Information Use: We will receive personal data information when customers install and use it. With the customer's consent, we may use the information collected through the System for the following purposes:

a) Registering to use and/or access the system;

b) Managing, operating, administering, and/or accessing the system;

c) Contacting customers regarding issues related to their use and/or access to the System and managing inquiries and/or requests submitted by customers through the System;

d) Customizing the customer's experience when using the system and improving customer experience and satisfaction;

e) Enforcing the provisions in our Terms and Conditions;

f) Resolving disputes, collecting outstanding payments, and handling incidents and/or for marketing purposes such as:

– Traditional marketing, including but not limited to, sending emails to customers about new products, special promotions, and surveys or other information we think customers may find interesting;

– Digital marketing including, but not limited to, social media, display advertising, search engine optimization (“SEO”), search engine marketing (“SEM”), push notifications using open graph techniques.

3. Sharing Personal Data: Depending on specific cases where information must be provided to individuals or organizations that may have access, Xe Hưng Long may disclose customers' Personal Data under the following conditions:

a) Providing information with consent: We only share customers' Personal Data with Third Parties when we receive the customer's consent to do so. We will need the customer's consent to share any sensitive Personal Data, as required by current laws and regulations. By clicking the “Agree” button, customers have established a clear affirmative action and a voluntary, specific, well-informed, and unambiguous agreement regarding the processing of Personal Data. This may include sharing collected Personal Data with Third Parties;

b) Providing information for legal reasons: We may have full discretion over sharing customers' Personal Data with Third Parties if we believe that sharing data is necessary to:

– Comply with current laws and regulations;

– Enforce our Terms and Conditions;

– Investigate any fraudulent or illegal activities;

– Protect our brand, reputation, and assets.

4. Personal Data Security

a) Commitment to Security:

– We strive to ensure responsible information provision and accurate system operation;

– Xe Hưng Long aims to provide a sense of security for customers when using online ticket purchasing services. We are committed to protecting all information we receive from customers. To prevent unauthorized access and ensure proper use of information, we will use reasonable Internet security methods and technologies.

b) Data Safety: We have implemented various safety measures, including:

– We store customer personal information in a secure operating environment. Only employees, representatives, and suppliers can access it when necessary;

– We adhere to industry standards and legal requirements in securing customer personal information.

5. Personal Data Storage

a) As long as your information exists, we will store your Personal Data to provide services when needed. We will cease storing Personal Data or make reasonable efforts to delete the means related to your Personal Data as soon as:

– The purpose of collecting Personal Data is no longer relevant to data storage;

– The customer requests cancellation.

b) The data storage period starts from when Xe Hưng Long receives a data storage request until the request ends. The minimum storage period is 24 months.

6. Customer Rights Regarding Personal Data

Customers have the right to update, change, or cancel Personal Data at any time. In the situations noted below:

a) Method of accessing or editing Personal Data: When customers provide us with their Personal Data, please ensure that the data is accurate and complete. If customers believe any information we hold is incorrect or incomplete, please log into your account on the System and correct the information. Additionally, customers should promptly update Personal Data through their account if there are any changes;

b) Withdrawal of consent: Customers can withdraw their consent to the collection, use, or disclosure of their Personal Data by providing us with reasonable notice using the contact information provided below. Upon the customer's request, we will cease collecting, using, or disclosing their Personal Data unless required by law or if we have legitimate business or legal purposes to retain that data;

Note: withdrawing consent for the collection, use, or disclosure of Personal Data will prevent us from continuing to provide our services to customers, and customers agree that we will not be liable for any loss or damage arising from or related to such service termination.

c) Deletion of Personal Data: Customers can request the deletion of their Personal Data collected and processed by us by providing a reasonable reason and notifying us using our contact information provided below.

7. Registration and Membership Rights:

This system allows customers to create a user account based on the data they provide. By providing data, registering, and creating their account, customers ensure that:

a) Customers are at least 18 years old;

b) Information about customers is true and accurate, current, and complete as required in the registration form on the System “Registration Data” and customers will update this Registration Data to maintain its accuracy and completeness.

Contact information for Xe Hưng Long: If customers have any questions or requests related to this Privacy Policy, please contact us at 0914.077.779 - 0963.388.388