About Us

PAYMENT INFORMATION PRIVACY POLICY

This payment policy outlines the payment methods, transaction confirmation principles, payment information security, and handling of issues arising when customers use the Company's services through the website, transaction offices, call center, or other official transaction channels of the Company.

1. Scope of Application
This policy applies to payments related to services provided by the Company, including but not limited to:

  • Payment for schedules, reservations, seat holding;

  • Payment of fees;

  • Payment of additional service fees if any;

  • Company services

2. Applicable Payment Methods

Customers can choose one of the payment methods announced by the Company at the time of booking or using the service, including:

2.1. Cash Payment

Customers can pay cash directly at the Company's office or transaction points 

The Company confirms the transaction through an appropriate confirmation method.

2.2. Bank Transfer Payment

Customers can pay by transferring to the bank account officially announced by the Company.

The transfer transaction is only considered complete when the Company records the actual amount credited to the account and can reconcile it with the customer's service information.

2.3. Online Payment via Intermediary Payment Gateway

If the website integrates an online payment gateway, customers can pay through banks, e-wallets, intermediary payment organizations, or payment service providers integrated on the website.

Online payments are made on the secure system of the payment gateway provider. The Company does not directly handle card information, bank passwords, OTP codes, PIN codes, or customer transaction authentication information.

3. Payment Confirmation Time

Payment is considered successful when the Company records one of the following bases:

  • The customer has paid cash and has been confirmed by the Company;

  • The transferred amount has been credited to the Company's bank account;

  • The intermediary payment gateway returns a successful transaction result;

  • The Company's system updates the payment status as successful;

  • The Company's authorized personnel confirm the transaction is complete.

In case the transaction is not confirmed successfully, the Company reserves the right to hold the pending payment status and not perform the service until the transaction is fully reconciled.

4. Entities Collecting and Processing Payment Information
4.1. In Case of Cash or Direct Bank Transfer Payment

The entity collecting and processing payment information is:

338 Travel Co., Ltd.

Information that may be collected includes:

  • Payer's full name;

  • Contact phone number;

  • Payment amount;

  • Payment content;

  • Payment time;

  • Other necessary transaction reconciliation information.

This information is managed internally by the Company for the purpose of service confirmation, accounting, reconciliation, customer care, complaint handling, and compliance with legal regulations.

The Company does not share customer payment information with third parties, except when necessary to perform the service, reconcile transactions, handle complaints, or at the request of competent state agencies.

4.2. In Case of Online Payment via Intermediary Payment Gateway

The entity directly collecting and processing payment information is the intermediary payment gateway provider, bank, e-wallet, or related payment service provider.

Information that may be processed by the intermediary payment provider includes card information, bank account information, transaction authentication information, and necessary data to perform payment transactions as per the provider's regulations.

The Company does not directly collect, request, or store the following customer information:

  • Full bank card number;

  • Bank account password;

  • OTP code;

  • PIN code;

  • Card security code;

  • Other transaction authentication information.

The Company only receives transaction results from the payment gateway, including: successful or unsuccessful transaction status, transaction code, amount, payment time, and necessary reconciliation information to confirm service, accounting, and customer care.

5. Commitment to Payment Security

The Company commits to:

  • Not requesting customers to provide bank passwords, OTP codes, PIN codes, or transaction authentication information via phone, email, message, social network, or any form outside the official bank/payment gateway interface;

  • Not storing card information or customer bank account authentication information on the Company's server;

  • Only using payment information within the necessary scope to confirm service, reconcile, account, customer care, and handle complaints;

  • Applying appropriate internal management measures to limit unauthorized access, use, or disclosure of payment information.

Customers are responsible for securing their bank account, card, e-wallet information, OTP codes, and transaction authentication methods. The Company is not responsible for damages arising from customers providing security information to third parties or conducting transactions outside the official payment channels announced by the Company.

6. Handling Incorrect, Insufficient, Excessive, or Unreconciled Payment Transactions

In case customers transfer with incorrect content, lack information, insufficient payment, excessive payment, or unreconciled transactions, customers need to contact the Company and provide transaction documents for support and verification.

Depending on the case, the Company may handle as follows:

  • Reconfirm the transaction if there is sufficient reconciliation basis;

  • Request customers to supplement the missing amount before using the service;

  • Record the excess payment amount for refund or offset for the next transaction as agreed with the customer;

  • Hold the pending payment status until the transaction is verified;

  • Refuse to confirm the service if there is no sufficient basis to prove valid payment.

Refunds, service cancellations, or service exchanges, if any, will be carried out according to the cancellation, exchange, refund policy, and related regulations announced by the Company at each time.

7. Handling Payment-Related Incidents and Complaints

When a payment-related incident occurs, customers need to notify the Company via hotline, email, call center, transaction office, or the Company's official support channel.

Customers need to provide the necessary information for the Company to verify, including:

  • Payer's full name;

  • Contact phone number;

  • Amount paid;

  • Payment time;

  • Payment method;

  • Transaction code, receipt/transfer document photo if any;

For online payment transactions via intermediary payment gateways, customers may need to simultaneously contact the bank, e-wallet, or payment gateway provider for specialized support.

The Company commits to cooperating in verification, providing transaction information within the allowable scope, and supporting customers in working with the intermediary payment provider when necessary.

The processing time depends on the nature of the incident, transaction data, and the response time of the bank or intermediary payment provider.

8. Policy Effectiveness and Announcement

This payment policy is publicly announced on the Company's website and takes effect from the time it is posted.

The policy can be displayed before, during, or at the time customers make a service booking, service confirmation, or payment.

Customers' continued use of the service or payment is understood as the customer has read, understood, and agreed to this payment policy.

The Company reserves the right to amend and supplement the payment policy to suit business operations, operational requirements, payment partner regulations, and legal regulations. Updated content will be announced on the website and take effect from the time of posting, unless otherwise notified.

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