338 TRAVEL COMPANY LIMITED
TRANSACTION TERMS
AND RIGHTS AND OBLIGATIONS OF THE PARTIES
Applicable to the company's services
1. Purpose and Scope of Regulation
These Terms and Conditions of Service (“Terms”) stipulate the principles of transaction, rights, obligations, and responsibilities between 338 TRAVEL COMPANY LIMITED (“Company”) and customers when scheduling, sending luggage – goods (“LG”), and using services provided by the Company.
These Terms apply to all transactions conducted through the Company's website, hotline, office, branches, personnel, authorized agents/partners, or other transaction channels announced by the Company.
Policies separately announced on the website, including Pricing and Payment Policy; Service Change, Cancellation and Refund Policy; Personal Information Privacy Policy; Service and Luggage Transport Conditions; Complaint Handling and Resolution Policy, are integral parts of these Terms.
2. Basis of Application and Implementation Principles
These Terms are established to clearly define the rights, obligations, and responsibilities of the Company and customers in the process of scheduling, sending goods - luggage, using transportation services and related services provided by the Company.
The application of these Terms is based on the publicly announced service policies of the Company, agreements between the parties, and the current laws of Vietnam.
In case there is content that needs to be adjusted to comply with mandatory legal provisions, the Company will comply with the current legal regulations and update the relevant content on the website or the Company's official information channels.
If a part of these Terms is no longer suitable or cannot be applied in specific cases, the remaining contents will continue to be effective within the scope consistent with legal regulations and the Company's service provision activities.
3. Acceptance of Terms
By accessing the website, scheduling, booking services, sending LG, making payments, confirming schedules, boarding, or continuing to use the services, the customer confirms that they have been facilitated access, have read, understood, and agree to be bound by these Terms.
If the customer books services for others or sends LG to another recipient, the customer is responsible for informing the user/recipient about the related conditions. The Company has the right to consider the person conducting the transaction as the valid representative for the parties involved in that transaction.
Customers who do not agree with these Terms have the right not to continue using the Company's services.
4. Customer Service Usage Conditions
Customers commit to providing honest, accurate, and complete information, including full name, ID card, phone number, pick-up/drop-off point, passenger information, sender/recipient information, LG content, and other necessary information as reasonably requested by the Company.
Customers are responsible for carefully checking schedule information, pick-up/drop-off points, time, service prices, change/cancellation/refund conditions, and related notifications before confirming the transaction.
Customers are not allowed to use the services to perform illegal acts, disrupt public order, hinder operational activities, affect traffic safety, property, legal rights, and interests of the Company, other passengers, or third parties.
The Company has the right to refuse service, suspend, cancel transactions, or request assistance from competent authorities in case customers violate the Terms, show signs of fraud, cause disturbances, threaten safety, or misuse the services.
5. Scheduling, Service Booking, and Service Confirmation
The scheduling/service booking is only considered complete when the customer receives a valid confirmation from the Company and, if prepayment is required, the Company records a valid payment according to the instructions.
Schedules, departure times, vehicles, bed/seat positions, pick-up/drop-off points, and travel times are estimated information for operation purposes. The Company has the right to adjust if necessary to ensure safety, comply with traffic management, operating conditions, vehicle conditions, weather, objective incidents, or requests from competent authorities.
The Company will notify customers as soon as possible when there are significant changes directly affecting service use. Notifications can be made via phone, message, app, email, website, or contact channel provided by the customer.
If the Company cannot provide the agreed service, the customer can choose an alternative option agreed upon by both parties or receive a refund corresponding to the portion of the service not provided. Other responsibilities of the parties are resolved according to legal agreements and regulations.
If the customer provides an incorrect phone number, does not answer, does not respond, is late, arrives at the wrong pick-up point, or does not follow instructions, the Company is not responsible for missed schedules, loss of service use, or additional costs.
6. Service Prices, Payment, and Invoices/Receipts
The schedule cost, LG transportation cost, and related fees are applied according to the price list, program, time, schedule, luggage goods, operating conditions, and policies announced by the Company at the time of the transaction.
Customers are responsible for making full, timely payments, with the correct transfer content and through the payment channel guided by the Company. Any damages arising from customers transferring to the wrong account, entering incorrect content, paying to individuals/channels not announced by the Company, or failing to provide valid payment documents will be the customer's responsibility, except in cases of direct Company error.
Invoices, receipts, or payment vouchers are provided according to legal regulations and the Company's procedures. Customers are responsible for providing complete invoice issuance information within the time announced by the Company; in case of late or incorrect information provision, the Company will handle it according to actual capabilities and current legal regulations.
The Company has the right to adjust prices, surcharges, or payment conditions at any time, but not affecting transactions already validly confirmed by the Company, except in cases of display errors, system errors, fraud, or other agreements with customers.
7. Schedule Change, Cancellation, Refund, and Service Change
Schedule changes, cancellations, refunds, or service information changes are carried out according to the policies announced by the Company at the time the customer books the service and according to the specific conditions of each schedule, peak/off-peak times, promotional programs, or scheduling methods.
The Company does not commit to change, cancel, or refund in all cases. Change/cancellation/refund requests are only considered when the customer meets all the conditions, deadlines, documents, and procedures announced.
For promotional schedules, special program schedules, schedules booked through agents/partners, or schedules during peak periods, change/cancellation/refund conditions may be more restricted than regular schedules. Customers are responsible for checking the conditions before confirming the transaction.
All refunds, if accepted, will be made according to the method, timeframe, and payment information verified by the Company. The Company is not responsible if the customer provides incorrect refund account information.
8. Passenger Regulations
Passengers are responsible for being on time, at the correct pick-up point, bringing necessary documents if required, following the instructions of the Company's staff, drivers, assistants, and safety regulations throughout the service use process.
Passengers are not allowed to bring prohibited goods, flammable substances, hazardous substances, weapons, drugs, animals, or items prohibited/restricted from transportation according to legal regulations or the Company's operating regulations.
Passengers are responsible for safeguarding money, documents, jewelry, electronic devices, valuable assets, compact personal belongings, and items carried with them. The Company is not responsible for loss, misplacement, or damage to personal property unless direct Company error can be proven.
The Company has the right to refuse transportation or request passengers to leave the vehicle in cases of intoxication, causing disturbances, threatening safety, not following instructions, showing signs of legal violations, or seriously affecting other passengers.
9. Regulations for Luggage Goods
Customers sending LG are responsible for truthfully and fully declaring the name of the goods, quantity, condition, characteristics, value of luggage goods if there is a request for assurance/compensation according to value, sender/recipient information, and special transportation notes.
Customers must self-pack LG suitable for the nature of the goods, withstand transportation conditions by passenger vehicles, loading, unloading, transshipment, and normal delivery. The Company has the right to refuse receipt or request repacking for LG showing signs of being unsafe, fragile, perishable, leaking, odorous, oversized, overweight, or posing a risk to people, vehicles, and other luggage goods.
The Company does not accept transportation of prohibited goods, dangerous goods, illegal goods, goods of unknown origin, money, gold, precious stones, valuable papers, flammable goods, hazardous chemicals, live animals, goods requiring specialized preservation conditions, or other goods that the Company cannot safely transport, unless there is a written agreement and full legal conditions are met.
The Company has the right to inspect LG when necessary according to legal regulations, at the request of competent authorities, or when there is a basis to suspect LG violations. Customers are responsible before the law and compensate the Company for any damages arising from false declarations, concealing information, sending prohibited goods, or improper packaging.
For LG not declared with value or without documents proving value at the time of sending, the Company's responsibility, if any, is only considered within the scope of direct, actual damages with verified evidence and according to the compensation limit/policy announced at the time of sending luggage goods. The Company is not obliged to accept value declared by the customer after an incident has occurred if that value was not declared, confirmed, or validly proven at the time of sending.
10. LG Delivery and Receipt
Customers/recipients are responsible for checking the condition of LG, quantity, ticket number, sender/recipient information, and signing/confirming receipt at the time of delivery.
Any complaints about missing items, incorrect items, external damage, or unusual signs must be reported immediately at the time of receipt or within the complaint period announced by the Company to provide a basis for checking, comparing cameras, delivery tickets, personnel, vehicles, and delivery data.
If the recipient receives on behalf, receives through a third party, does not check upon receipt, or independently agrees to delivery outside the Company's process, the Company has the right to limit or refuse responsibility for issues arising after LG has been duly handed over.
LG without a recipient, recipient unreachable, refusal to receive, or not collected within the notification period will be handled according to the Company's storage process, incurring fees, return, or other handling appropriate to the Company's regulations and the law.
11. Company's Liability Limitations
Within the limits allowed by law, the Company is only responsible for direct, actual damages, duly proven, and arising from direct errors within the scope of services provided by the Company.
The Company is not responsible for indirect damages, expected profits, business opportunity losses, mental losses, costs arising from customers independently agreeing with third parties, or damages without clear evidence.
The Company is not responsible in cases of force majeure events; accidents/traffic incidents beyond reasonable control; natural disasters, epidemics, fires, congestion, roadblocks, traffic diversions, requests from state agencies; customer or third-party errors; customers providing incorrect information; customers violating the Terms, transportation regulations, or the Company's instructions.
Any support, goodwill, incentives, or flexible handling by the Company in each case should not be understood as the Company admitting fault or creating a precedent for mandatory application in other cases.
12. Information and Transaction Data Privacy
The Company collects and processes customer information for the purpose of confirming transactions, providing services, customer care, complaint handling, operational management, ensuring safety, and fulfilling legal obligations.
Customers agree for the Company to use the contact information provided to send service notifications, schedule confirmations, change/cancellation/refund information, LG delivery notifications, and content directly related to the transaction.
The collection, use, storage, and protection of personal information are carried out according to the Privacy Policy announced by the Company and current legal regulations.
13. Intellectual Property Rights and Website Use
All trademarks, trade names, logos, images, interfaces, articles, data, designs, software, functions, and content on the website are legally owned by the Company or legally licensed to the Company.
Customers are not allowed to copy, extract data, modify, distribute, commercially exploit, counterfeit, disrupt the system, illegally interfere with the website, or use the Company's content without written consent.
The Company has the right to temporarily suspend or terminate customer access in cases of detected violations, fraud, system attacks, unauthorized data use, or affecting the normal operation of the website.
14. Complaints and Dispute Resolution
Customers have the right to file complaints related to services through the hotline, email, written documents, office/branch, or official contact channels announced by the Company.
When filing a complaint, customers need to provide complete information: full name, phone number, schedule code/booking code/LG ticket code, time of occurrence, complaint content, images, documents, data, or related evidence if available.
The Company prioritizes resolving complaints in the spirit of negotiation, goodwill, based on transaction data, documents, announced service regulations, and legal regulations. In cases where complaints lack sufficient verification basis, are sent too late making data uncheckable, do not belong to the Company's services, or show signs of fraud, the Company has the right to refuse to handle or handle within the appropriate scope.
If disputes cannot be resolved through negotiation, the parties have the right to bring the case to the competent authority according to Vietnamese law. Unless otherwise required by law, the competent authority is the one where the Company has its headquarters.
15. Temporary Suspension, Refusal, or Termination of Service Provision
The Company has the right to temporarily suspend, refuse, or terminate service provision in cases where customers violate the Terms; do not pay on time; provide false information; engage in threatening, insulting, disruptive behavior; send prohibited/insufficient goods; exploit policies for profit; or in necessary cases to ensure safety, security, order, and operation.
The Company's refusal or termination of service provision in the above cases does not negate the right to request customers to pay incurred costs, compensate for damages, or bear responsibility according to legal regulations.
16. Amendments and Supplements to the Terms
The Company has the right to amend and update these Terms to suit business activities, operational requirements, service policies, and legal regulations at any time.
Amended Terms are announced on the website and take effect from the time of announcement or another time specified in the update content.
Customers continuing to access the website, schedule, send LG, or use services after the Terms are updated is understood as the customer accepting the updated content.
17. Rights and Obligations of the Parties When Transacting on the Website
The Company is the owner of the website xehunglong.com and the provider of services confirmed by the Company in the transaction. Rights and obligations in this section are implemented along with specific terms of the policy set.
The Company publicly discloses service information, prices, usage conditions, service booking methods, payment, change/cancellation/refund, and complaint reception; provides services according to confirmation; issues invoices, documents according to regulations; fulfills financial obligations, protects information, and addresses customer requests.
The Company has the right to collect money according to the announced price and accepted by the customer; request necessary information to conduct transactions; handle violations, temporarily suspend, or refuse services according to announced conditions and within the scope permitted by law.
The Company applies operational measures, system and information protection; checks, prevents violations; coordinates, provides information according to legal requests from competent authorities. Promotional information and applicable conditions are provided before the customer confirms the transaction.
Customers have the right to be provided with complete information; choose supported services and payment methods; check, request information correction before confirmation; receive transaction confirmation, invoices/documents; request service execution, data protection, complaint handling, and other rights according to law.
Customers have the obligation to provide necessary, accurate information; check confirmation content; pay according to the agreement; comply with transportation conditions, safety instructions, and the law; not interfere illegally with the system or use the website to perform violations.
Before confirming service booking, customers check the itinerary, date, time, pick-up/drop-off point, service type, quantity, cost, and change/cancellation conditions. When needing corrections, customers use the provided function or contact official channels. The Company confirms transaction content according to Section 5; sending a request is not a complete confirmation if conditions in that section are not met.
When there is an account function, the Company may limit or temporarily suspend accounts showing signs of unauthorized access, fraud, or violation of announced obligations; notify the reason and contact method for handling, unless the law does not allow notification. This does not exclude the obligation to handle transactions and legitimate rights that have arisen.
18. Contact Information
338 TRAVEL COMPANY LIMITED
Address: 338 Tran Khat Chan, Hai Ba Trung, Hanoi.
Hotline: 0914 077 779.
Website: xehunglong.com.
Email: xehunglong@gmail.com
Time for receiving feedback, requests, complaints, and personal data requests: from 09:00 to 17:00 daily.
Business registration number: 0106766690
·
