CUSTOMER INFORMATION PRIVACY POLICY

Article 1. General Provisions

1. To provide the best user experience on the website of 338 TRAVEL CO., LTD (hereinafter referred to as Xe Hung Long), personal identification information or personal data of our customers will be collected, used, disclosed, and processed within the framework of user protection;

2. After reading this Privacy Policy, customers decide whether to share personal data with us. Personal data here refers to any information related to an identifiable individual. By clicking "agree," customers acknowledge that they have read, agreed, and consented to us collecting, using, and processing Personal Data according to this Privacy Policy and/or the Terms of Use. Additionally, customers acknowledge that all Personal Data they have provided or will provide is authentic, correct, and accurate.

3. From time to time, Xe Hung Long may amend this Privacy Policy to reflect changes in laws and regulations, Xe Hung Long's usage practices, System features, and/or technological advancements. We encourage customers to regularly review the Customer Information Privacy Policy on Xe Hung Long (xehunglong.com/vn or xequangbinh.vn). Continuous information updates can ensure you are aware and manage your personal information effectively.

Article 2. Privacy Policy

1. Information Collection: With the customer's consent, we may collect the customer's Personal Data to provide our services when using the Xe Hung Long Data System. Personal data includes the following information:

a) Basic personal information: when customers are using our System, we may require customers to create an account to make reservations. Personal data collected will include, but not be limited to, the customer's name, user identification information, and login information for email address, phone number, address, and payment method;

b) Specific personal information: we may collect the customer's Personal Data based on their use of our System, for example, details about frequent membership rights and customer reviews. We may also collect certain information from customers when they are using our System, such as geographic location, IP address, search preferences, and other general Internet usage data;

c) Geographic location: with the customer's consent, we may collect the customer's Personal Data about their actual location to provide them with offers at related locations available on our System. We may also obtain the customer's approximate location from their IP address and GPS;

d) Log information: when customers are using our system, we may collect data from them that we call "log information." Log information may still be collected even if customers do not create any account on our System. This log information may include IP address, browser type, operating system, nationality, page access location, mobile service provider, device information, and search history, as well as other general internet usage information. We use log information to provide users with a better experience when using our System;

e) Cookies and similar technologies: we may use cookies and/or similar technologies (such as web beacons, tags, scripts). Cookies are small pieces of data stored on the customer's computer or mobile device to help us track the customer. Like other websites, we may use cookies to provide customers with a better experience, so their computer and/or mobile device will recognize them when they use our System later. Please disable cookies if you want us to stop the cookie feature.

2. Purpose of Information Use: We will receive personal data information when customers install and use it. With the customer's consent, we may use the customer's information collected through the System for the following purposes:

a) Registering to use and/or access the system;

b) Managing, operating, administering, and/or accessing the system;

c) Contacting the customer about issues related to their use and/or access to the System and managing inquiries and/or requests submitted by the customer through the System;

d) Customizing the customer's experience when using the system and improving customer experience and satisfaction;

e) Enforcing the provisions in our Terms and Conditions;

f) Resolving disputes, collecting outstanding payments, and handling incidents and/or for marketing purposes such as:

– Traditional marketing, including but not limited to, sending emails to customers about new products, special promotions, and surveys or other information we think customers may find interesting;

– Digital marketing, including but not limited to social media, display advertising, search engine optimization ("SEO"), search engine marketing ("SEM"), push notifications using open graph techniques.

3. Sharing Personal Data: Depending on specific cases where information must be provided to individuals or organizations that may have access, Xe Hung Long may disclose the customer's Personal Data under the following conditions:

a) Providing information with consent: We only share the customer's Personal Data with Third Parties when we receive the customer's consent to do so. We will need the customer's consent to share any sensitive Personal Data, as required by current laws and regulations. By clicking the "Agree" button, customers have established a clear affirmative action and a voluntary, specific, informed, and unambiguous agreement regarding the processing of Personal Data. This may include sharing collected Personal Data with Third Parties;

b) Providing information for legal reasons: We may have full discretion to share the customer's Personal Data with Third Parties if we believe that sharing the data is necessary to:

– Comply with current laws and regulations;

– Enforce our Terms and Conditions;

– Investigate any fraudulent or illegal activities;

– Protect our brand, reputation, and assets.

4. Personal Data Security

a) Commitment to security:

– We strive to ensure responsible information provision and accurate system operation;

– Xe Hung Long aims to provide a sense of security for customers when using online bus ticket services. We are committed to protecting all information we receive from customers. To prevent unauthorized access and ensure correct information usage, we will use reasonable Internet security methods and technologies.

b) Data safety: We have implemented and are implementing many safety measures, including:

– We store customer personal information in a secure operating environment. Only employees, representatives, and suppliers can access it when necessary;

– We comply with industry standards and laws in securing customer personal information.

5. Personal Data Storage

a) As long as your information exists, we will store your Personal Data to provide services when needed. We will cease storing Personal Data or make reasonable efforts to delete the means related to your Personal Data as soon as:

– The purpose of collecting Personal Data is no longer relevant to data storage;

– The customer requests cancellation.

b) The data storage period begins when Xe Hung Long receives the data storage request until the request ends. The minimum storage period is 24 months.

6. Customer Rights to Personal Data

Customers have the right to update, change, or cancel Personal Data at any time. In the following situations to note:

a) Method of accessing or editing Personal Data: When customers provide us with their Personal Data, please ensure that the data is accurate and complete. If customers believe that any information we hold is incorrect or incomplete, please log into your account on the System and correct the information. Additionally, customers should promptly update Personal Data through their account if there are any changes;

b) Withdrawing consent: Customers may withdraw their consent to the collection, use, or disclosure of their Personal Data by sending reasonable notice to us according to the contact information provided below. Upon the customer's request, we will cease collecting, using, or disclosing the customer's Personal Data, unless required by law or if we have legitimate business or legal purposes to retain that data;

Note: withdrawing consent to the collection, use, or disclosure of Personal Data will prevent us from continuing to provide services to the customer, and the customer agrees that we will not be liable for any loss or damage arising from or related to the termination of such services.

c) Deleting Personal Data: Customers may request the deletion of their Personal Data collected and processed by us by providing a reasonable reason and notifying us according to our contact information provided below.

7. Registration and Membership Rights:

This system allows customers to create a user account based on the data they provide. By providing data, registering, and creating their account, customers ensure that:

a) Customers are at least 18 years old;

b) Information about the customer is true and accurate, currently and completely as required in the registration form on the System "Registration Data" and customers will update this Registration Data to maintain accuracy and completeness.

Contact information for Xe Hung Long: If customers have any questions or requests related to this Privacy Policy, please contact us at 0914.077.779 - 0963.388.388